Terms of Service

1.Our Services

PinkBird Moving & Storage provides:

• Local moving
• Long-distance moving
• Residential moving
• Commercial and office moving
• Packing and unpacking
• Storage
• Furniture delivery
• Junk removal

The specific services provided will be identified in the Customer's quote, booking confirmation, or written service agreement.

2.Written Service Agreement

For applicable consumer moving services, the specific written agreement provided to the Customer will identify applicable services, pricing, dates, payment terms, and other important details.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be waived under Ontario law.

3.Quotes, Estimates and Pricing

Pricing may depend on the number and type of items, volume and weight, number of movers and vehicles, pickup and delivery locations, stairs, elevators, walking distance, access conditions, packing requirements, storage requirements, additional services, and actual time required.

For hourly moving services, the final amount will generally be based on the applicable hourly rate and actual time and services required, subject to the Customer's written agreement and applicable law.

An initial estimate of time is not a guarantee of the final duration unless expressly stated otherwise in the written agreement.

4.Minimum Booking

Our standard minimum moving service is 3 hours, unless a different minimum is expressly stated in the Customer's written agreement. Additional time may be charged at the agreed hourly rate.

5.Deposit

A standard booking deposit of $100 may be required to reserve a moving date. Unless otherwise stated in the Customer's written agreement, if the Customer cancels or reschedules the booking in accordance with the applicable cancellation terms, the deposit will be refunded.

6.Cancellation and Rescheduling

Customers may cancel or reschedule their booking subject to the terms of their specific booking agreement. Where the Customer is entitled to a refund under the applicable agreement or law, PinkBird Moving & Storage will process the applicable refund.

Nothing in this section limits cancellation rights provided by Ontario's Consumer Protection Act or other applicable legislation.

7.Payment Methods

PinkBird Moving & Storage accepts credit card, debit card, e-transfer, and cash. Payment must be made according to the payment schedule and terms provided in the Customer's written agreement or invoice.

8.Credit Card Surcharges

Where permitted by applicable law and payment-card-network rules, PinkBird Moving & Storage may apply a credit-card surcharge. Any applicable surcharge will be disclosed before payment is completed and shown as required on the applicable receipt or payment record. The surcharge will not exceed any applicable legal or payment-network limit.

9.Customer Responsibilities

The Customer is responsible for:

• Providing accurate pickup and delivery information
• Providing an accurate description of items to be moved
• Informing PinkBird Moving & Storage about unusually heavy, fragile, valuable, oversized, or difficult-to-access items
• Obtaining required building, elevator, parking, loading-zone, or property permissions
• Ensuring reasonable access to pickup and delivery locations
• Removing prohibited items before the move
• Keeping personal documents, cash, jewellery, and other valuables under their control
• Being available or having an authorized representative available when required
• Reviewing the condition of belongings at delivery
• Reporting visible damage or missing items before the moving crew leaves whenever reasonably possible

10.Prohibited and Excluded Items

PinkBird Moving & Storage does not transport or accept responsibility for transportation of:

• Cash
• Jewellery
• Firearms
• Hazardous materials
• Plants
• Perishable goods

PinkBird Moving & Storage may refuse to move any item that, in our reasonable judgment, presents a safety, legal, regulatory, insurance, or transportation concern.

11.Heavy Items

Items weighing more than 200 pounds require additional labour and may require three movers. A charge of $125 per item may apply to individual items weighing more than 200 pounds, as specified in the applicable quote or service agreement.

12.Hoisting

PinkBird Moving & Storage does not provide hoisting services. Customers are responsible for arranging a qualified third-party hoisting service where hoisting is required.

13.Access, Stairs, Elevators and Property Conditions

Customers are responsible for informing PinkBird Moving & Storage about relevant access conditions, including stairs, elevators, narrow hallways, long carries, parking restrictions, loading restrictions, building requirements, condo or property management requirements, and other access limitations.

Additional labour or time caused by conditions not disclosed before the move may affect the final cost where permitted by the Customer's agreement and applicable law.

14.Packing Services

Where PinkBird Moving & Storage provides packing services, the applicable quote or service agreement will identify the packing services included.

If the Customer packs their own belongings, the Customer is responsible for properly packing items that require special protection unless otherwise agreed.

15.Furniture and Item Protection

PinkBird Moving & Storage will use reasonable moving practices and appropriate protective materials for the services purchased.

Customers should inform our team about fragile, valuable, antique, or otherwise sensitive items before work begins.

16.Protection Plan and Valuation

PinkBird Moving & Storage may offer a protection plan based on $0.60 per pound, subject to the terms, conditions, exclusions, and limitations applicable to the specific service agreement.

The Customer's actual protection/valuation coverage is determined by the applicable written agreement. Customers should review the applicable protection-plan terms before the move begins.

17.Damage or Loss Claims

Customers should inspect belongings at delivery and identify visible damage or missing items before the moving crew leaves whenever reasonably possible.

Damage or loss should be reported to PinkBird Moving & Storage as soon as reasonably possible after discovery.

Claims may require photographs, descriptions of the item, receipts, proof of value, and other relevant documentation.

Any claim will be reviewed according to the Customer's written agreement, applicable protection/valuation terms, and applicable Ontario law.

18.Photos and Videos

PinkBird Moving & Storage may take photographs or videos of items, furniture, rooms, vehicles, loading areas, unloading areas, or other relevant property conditions for condition documentation, damage claims, quality assurance, training, internal records, dispute resolution, and service documentation.

Separate consent may be requested where photographs or videos are intended for public marketing or promotional use.

19.Storage Services

PinkBird Moving & Storage may provide storage services. Storage pricing may vary based on size or volume, duration, location, type of storage, services required, and access requirements.

The applicable storage agreement or quote will establish the specific storage price and terms.

Customers are responsible for paying storage charges according to the applicable agreement. Additional storage rules, access restrictions, payment requirements, and termination procedures may be included in the Customer's storage agreement.

20.Changes to the Move

Customers should notify PinkBird Moving & Storage as soon as possible about changes to the moving date, addresses, inventory, number or type of items, packing requirements, access conditions, storage requirements, or other material details.

Changes may affect pricing, staffing, vehicle requirements, availability, or scheduling.

21.Delays

Moving times can be affected by traffic, weather, building restrictions, elevator availability, parking conditions, loading delays, unexpected access issues, additional items, or other circumstances outside our reasonable control.

Where a delay occurs, PinkBird Moving & Storage will make reasonable efforts to communicate with the Customer and complete the service as soon as reasonably practicable.

22.Long-Distance Moves

Long-distance services may be subject to additional terms relating to scheduling, mileage, travel time, delivery windows, storage, and other transportation requirements. The applicable written agreement will identify pricing and conditions for the specific move.

23.Furniture Delivery

Furniture delivery services are subject to the specific services, pricing, pickup requirements, delivery requirements, and protection terms stated in the Customer's booking or written agreement.

24.Junk Removal

Junk removal services are subject to applicable laws and safety requirements. PinkBird Moving & Storage may refuse items that are hazardous, prohibited, unsafe, contaminated, or otherwise unsuitable for transportation or disposal.

25.Customer Property and Premises

Customers are responsible for informing PinkBird Moving & Storage about known hazards or conditions at the property that could reasonably affect the safety of workers or belongings.

PinkBird Moving & Storage may stop or refuse work where conditions present a serious safety risk.

26.Payment of Outstanding Amounts

Customers are responsible for paying amounts properly due under their written agreement, invoices, and applicable service terms.

If a payment is declined or reversed, the Customer remains responsible for any amount properly due, subject to applicable law and the Customer's contractual rights.

27.No Waiver of Statutory Rights

Nothing in these Terms is intended to exclude, restrict, or waive any consumer right, remedy, protection, or obligation that applies under Ontario law and cannot legally be excluded or waived.

28.Limitation of Liability

To the maximum extent permitted by applicable law, PinkBird Moving & Storage's responsibility for loss or damage will be determined according to the Customer's applicable written agreement, selected protection/valuation terms, and applicable law.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

29.Force Majeure

PinkBird Moving & Storage will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including severe weather, road closures, accidents, government restrictions, emergencies, labour disruptions, or other events that could not reasonably have been prevented.

We will make reasonable efforts to minimize the impact of such events and communicate material delays to affected customers.

30.Privacy

Our collection and use of personal information is governed by our Privacy Policy, available on our website.

By using our services, customers acknowledge that personal information may be collected and used as described in the Privacy Policy and as otherwise permitted or required by law.

31.Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, PinkBird Moving & Storage may send promotional emails, text messages, or other marketing communications.

Customers may unsubscribe from marketing communications using the applicable unsubscribe mechanism or by contacting us.

Service-related communications may continue where necessary to administer an existing booking or service.

32.Governing Law

These Terms and the services provided by PinkBird Moving & Storage are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any dispute will be handled in accordance with applicable Ontario law and any mandatory consumer-protection requirements.

33.Changes to These Terms

PinkBird Moving & Storage may update these Terms from time to time.

The version applicable to a particular booking will generally be the version incorporated into or referenced by the Customer's applicable written service agreement, subject to mandatory legal requirements.

34.Contact Information