Privacy Policy

1.Information We Collect

Depending on how you interact with us, we may collect:

• Full name
• Phone number
• Email address
• Pickup and delivery addresses
• Moving date and scheduling information
• Inventory and descriptions of items being moved
• Information about your moving requirements
• Payment and transaction information
• Identification information where reasonably required
• Photos and videos of items, properties, moving locations, or completed work
• Communications with our team
• Information submitted through our website, quote forms, booking forms, or other communication channels
• Technical information such as IP address, browser type, device information, and website activity

We only seek to collect information that is reasonably necessary for legitimate business purposes.

2.How We Collect Information

We may collect information directly from you when you contact us, request a quote, book services, communicate by telephone, email or text, use our website, provide photos or videos, or during the moving or storage process. We may also collect certain information automatically through cookies, analytics, and similar technologies.

3.How We Use Personal Information

We may use personal information to:

• Provide moving, storage, packing, delivery, and related services
• Prepare estimates and quotes
• Schedule and coordinate moving services
• Communicate with you about your booking
• Process payments and transactions
• Confirm customer identity when reasonably necessary
• Document the condition of items and properties
• Handle claims, complaints, disputes, or service issues
• Improve our services and customer experience
• Maintain business and accounting records
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, regulatory, insurance, and accounting requirements
• Send promotional or marketing communications where permitted
• Analyze website usage and advertising performance

4.Telephone Calls, Text Messages and Communications

Telephone calls with PinkBird Moving & Storage may be recorded or monitored for quality assurance, training, customer service, dispute resolution, security, and record keeping.

We may communicate with customers by SMS/text message regarding quotes, bookings, scheduling, service updates, payments, and other matters related to their services.

Where required, marketing communications will be sent in accordance with applicable law. You may request to stop receiving marketing communications by using the unsubscribe mechanism provided or by contacting us.

5.Marketing and Advertising

We may use website information to operate and improve marketing and advertising activities. Our advertising and analytics providers may include Google Analytics, Google Ads, Meta/Facebook, and CallRail.

These services may use cookies, pixels, tags, or similar technologies to measure website activity, advertising performance, conversions, and interactions.

6.Service Providers and Third Parties

We may use third-party service providers including SmartMoving, CallRail, Google Analytics, Google Ads, Meta/Facebook, payment processors, QuickBooks, GoDaddy, Microsoft 365, and other email, communications, scheduling, accounting, and technology providers.

These providers may process personal information on our behalf for payment processing, customer management, communications, analytics, advertising, accounting, and data storage.

We do not sell your personal information as a business practice.

7.Payment Information

Payments may be processed through third-party payment processors. PinkBird Moving & Storage may receive transaction information necessary to confirm and record a payment. Complete credit-card information may be processed and stored directly by our payment processor.

Customers should not send full credit-card numbers, PINs, passwords, or other sensitive payment credentials by email or text message.

8.Photos and Videos

We may take or receive photographs and videos during the moving process for documenting condition, damage or service claims, quality assurance, training, internal records, and resolving disputes.

Where photographs or videos are intended for public marketing, we will use them in accordance with applicable consent requirements.

9.Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide requested services, process payments, operate technology and communication systems, maintain accounting records, provide customer support, respond to legal requirements, protect our rights and property, prevent fraud, or comply with court orders, government requests, or applicable laws.

10.Information Stored Outside Ontario or Canada

Some third-party service providers may store or process information on servers located outside Ontario or Canada. Information processed by such providers may be subject to laws applicable in the jurisdiction where the provider operates or stores information.

11.Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, processing claims, meeting accounting requirements, and complying with applicable legal obligations.

When information is no longer required, we will take reasonable steps to securely dispose of or anonymize it.

12.Security

PinkBird Moving & Storage takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, theft, misuse, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13.Accessing or Correcting Your Information

Subject to applicable legal requirements and exceptions, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

Requests should be made using the contact information below.

14.Withdrawal of Consent

Where consent is the legal basis for collecting, using, or disclosing personal information, you may withdraw your consent subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services where the information is necessary to perform the service.

15.Children's Information

Our services are intended for general customers and are not specifically directed toward children. We do not knowingly collect personal information from children for marketing purposes.

16.Privacy Complaints

If you have a question, concern, or complaint about how PinkBird Moving & Storage handles your personal information, please contact our Privacy Officer. We will review and respond to privacy concerns in accordance with applicable privacy requirements.

17.Privacy Officer

18.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. The updated version will be posted on our website with a revised effective date.

19.Contact Us